As a Customer Success Advocate, you will be supporting our users (and their electrical installers) in getting set up on the ev.energy platform via e-mail and phone.
ev.energy enables consumers to charge their EVs in the most cost-effective and least carbon-intense way possible, whilst saving them money! We partner with energy companies such as Igloo Energy,Rolec Services and ESB to deliver tariffs and products which integrate smartly with electric vehicles and their chargers.
We’re a small and agile team, but we already serve electricity companies and their customers across the world with pilots ongoing in Europe and North America.
Since we were incorporated two years ago, we’ve grown from 0 to 12500+ users, raised a funding round, collaborated with 15+ energy companies and saved over 25 tonnes of CO2. We were part of Microsoft’s first AI for Good cohort, won the EDF Pulse Innovation Challenge and were named “Best Energy Startup in the World” by Free Electrons 2019.
We’re responsible for delighting our customers and delivering a fantastic user experience, especially when things don’t quite go to plan. We have a strong team ethos and often work collaboratively to help resolve issues.
You’ll be working with a group of friendly and open individuals who share a positive can-do attitude and are unafraid to ask questions. You’ll have the opportunity to develop your knowledge of all things EV, as well as broadening both your interpersonal and technical skill sets.
We measure our success using traditional customer satisfaction metrics (such as time to resolve issues, NPS and so on), but also in the feedback we receive from our customers:
“Your customer support is the best I have ever seen & in my work I’ve dealt with customer support every day for the last 20 years.”
“Really nice to be dealing with a firm that works with its users.”
“Giving a five-star review for the customer support.”
If you don’t have all of the job requirements, please apply anyway! We would love to hear from all kinds of people and may be able to tailor the role around your abilities and experience. We value applicants from non-traditional backgrounds, startup or tech experience is not a prerequisite.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please, no recruiters, agencies or recruitment platforms.
Guaranteed annual cost of living increase
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