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ServiceNow

Learning Product Owner

Learning Platform Product Owner

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Requirements For The Role

The person in this role will be the interface between the Training & Certification team and the IT team as we continue to design and develop an online learning platform. This leads to a very specific set of requirements that we are seeking, as we need someone who can effectively navigate and communicate in both worlds. In order to be considered, a candidate must have both of the following experience present on their resume:

Experience in software development projects with proven experience writing and managing stories, communicating releases, and working in an Agile environment.
Experience with modern learning/training platforms, either through being an administrator, developer, or content owner.

What You Get To Do In This Role

We are looking for a self-starter Learning Platform Product Owner to help us build our new world-class learning platform. The ideal candidate will be able to dive in and:

Work closely with cross-functional teams to create a new world-class learning platform.
Manage product requirements through development.
Understand and be able to communicate the vision and features of the platform.
Help with the roadmap, and strategy of the product by elevating the user needs.
Collaborate with engineering and product management to shape, support, and execute product goals.
Support new feature launches, including launch communication, rollouts, and signal gathering.
Monitor and analyze user feedback for platform related pain points.
Apply expertise in quantitative analysis, data mining, and data visualization to tell the story behind the numbers and understand user sentiment better
Design solutions that maximize the scalability of content and user experience.
Work with content development teams to deliver premium eLearning content on the platform.
Develop new ways to motivate learners using on-platform gamification.

In order to be successful in this role, we need someone who has:

5+ years of experience in product related to online platforms, preferably learning platforms.
Experience as an agile product manager, product owner, or scrum master preferred.
Deep understanding of the eLearning industry preferred.
Excellent verbal / written communication skills.
User research, Ethnography, and/or Analytics background is a plus.
Mobile/Responsive Experience a plus.
A scrappy self-starter with a steadfast commitment to quality.
A self-motivated problem solver who can innovate and calmly approach a fast-paced environment.
Excellent collaboration and teamwork skills.
Bachelor’s degree required; MBA preferred.
A strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint required.
Please mention that you come from ManageForThem when applying for this job.

Posted 3 months ago

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